Legal

Privacy Policy

Last updated: August 6, 2026

This policy explains what personal information Buzzba collects, why we collect it, who can see it and how long we keep it. It covers the buzzba.com website (including the public barbershop directory) and Buzzba Core, the shop management application at core.buzzba.com. Buzzba Find keeps its own separate notice.

Buzzba operates from Accra, Ghana. Personal information handled through these services is processed under Ghana's Data Protection Act, 2012 (Act 843).

1. Who the information is about

Three kinds of people appear in our records:

Shop owners and managers who create a Buzzba Core account for their business.
Barbers who are invited to a shop by their manager and log in to record their own sales and see their own bookings.
Customers who book an appointment, either through the public booking page or because a shop recorded a walk-in for them.

Customers do not need a Buzzba account to be booked. When a shop records a booking on a customer's behalf, the shop is the one supplying that customer's details to us.

2. What we collect

We collect only what the product needs to run. Specifically, we store:

Account details. Email address, name, phone number, role (owner, manager, barber, customer or admin) and account status. Passwords are stored only as a hash, never in readable form.
Google sign-in details. If you sign in with Google we store your Google account identifier, the email address on that account and your Google profile image URL. Accounts created this way have no password at all.
Business and shop details. Business name, address, phone number and currency; and for each shop its name, description, location, city, region, country, map coordinates, cover image and opening hours. Shops that opt in to the public directory have this information shown publicly.
Booking details. The customer name, phone number and email address attached to a booking, the service booked, its price at the time, the barber, the start and end time, the booking status and any cancellation reason.
Ratings and reviews. A star rating and optional written comment left against a completed booking, linked to the customer, the barber and the shop.
Operating records. Daily sales totals entered per barber per shop per day, the manager-set locks that close a shop's day to further edits, and expenses with their date, category, amount, note and approval status.
Activity and audit records. Buzzba Core keeps an audit trail for sales, expenses, bookings and administrative actions. Each entry records what changed, a snapshot of the values before and after the change, who made it and what role they held at that moment.
Integrity flags. Automated checks can flag a booking or a day's sales for review, recording a reason code, a severity and the surrounding context. These flags are visible to the business's managers.
Notification data. Your notification history and preferences, plus device push tokens and the platform they belong to, where you have enabled push notifications.
Images you upload. Shop cover images and profile images.

We do not collect payment card details, and Buzzba does not process payments. Money recorded in Buzzba Core is a record of what a shop took, entered by the shop.

3. How we use it

To create and secure your account, and to sign you in.
To run the product: recording sales and expenses, scheduling and managing bookings, and producing the reports a shop sees.
To notify you about things that concern you, such as a booking that was made, changed or cancelled, by in-app message, push notification or email, according to your notification preferences.
To send necessary service email, such as address verification, password reset and account deletion confirmations.
To keep the audit trail and integrity flags that let a shop owner verify their own records.
To list shops in the public directory, where the shop has chosen to be listed.
To protect the service against fraudulent and automated sign-ups.

We do not sell personal information, and we do not use it to build advertising profiles.

4. Who can see what

Access inside Buzzba Core follows your role, and every read is scoped to one business:

Barbers can see the bookings assigned to them, including the customer name, phone number and email on those bookings, and the sales and expenses they themselves recorded.
Managers and owners can see everything belonging to their own business: their shops, their barbers, all bookings and customer contact details for those shops, all sales and expenses, the audit trail and any integrity flags.
Buzzba administrators can see account and business records across the platform in order to operate and support the service. Administrative actions are themselves recorded in an audit log.

One business cannot see another business's data. If you book an appointment at a shop, that shop can see your booking details.

5. Service providers we share with

We share personal information only with the providers that make the service work:

Neon for hosted PostgreSQL database storage.
Koyeb for application hosting.
Purelymail as the SMTP provider that delivers our email, sent from hello@buzzba.com.
Cloudinary for storing and serving uploaded images.
Google for optional Google sign-in, for reCAPTCHA on registration, and for Google Analytics on the buzzba.com website.

These providers host data outside Ghana. We share information with them only to run the service, and not for their own purposes. We may also disclose information where the law requires it.

6. How long we keep it

Retention differs by account type, and matches what the product actually does:

Owner and manager accounts. Asking us to delete your account starts a 30-day grace period. Your account is suspended immediately, your business is deactivated, your barbers are unlinked from it, pending invitations are revoked and upcoming bookings are cancelled. Log back in within those 30 days and you can cancel the deletion. After 30 days it is permanent and cannot be undone. We email you the exact date when the deletion is scheduled.
Customer accounts. Deletion is immediate. Upcoming bookings are cancelled, and your notifications, push tokens and notification preferences are removed along with your account. Past bookings are anonymised rather than erased: your name is replaced and your email address is removed, so the shop keeps an accurate record of its own takings without keeping your identity.
Barber accounts. Barbers cannot delete their own account from within the app, because their sales records belong to the shop's books. Ask your manager to remove you, or contact us.
Unverified sign-ups. If you register as an owner and never verify your email address, we email you a warning after 4 days and delete the account 72 hours after that warning.
Audit records. Audit entries survive the deletion of the sale, expense or booking they describe, because their purpose is to show that a change happened. They identify the record and the person who acted on it.

7. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843) you can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it, or stop a particular use of it. You can also complain to the Data Protection Commission.

You can change your name, phone number and email address in your account settings, and turn individual in-app, push and email notifications on or off at any time. For anything else, write to hello@buzzba.com and we will respond.

If your details sit inside a shop's records because they booked you in, that shop decides what to do with its own books. Contact the shop first, or contact us and we will put you in touch.

8. How we protect it

Passwords are hashed. Sessions use signed tokens rather than long-lived credentials. Every request for business data is checked against the business it belongs to, so an account cannot read another business's records. Traffic to our services is encrypted in transit. No system is perfectly secure, so if a breach affects your personal information we will tell you and the Data Protection Commission as the law requires.

9. Children

Buzzba Core is a tool for running a business and is not intended for children. We do not knowingly create accounts for anyone under 18. A shop may record a booking for a child customer; in that case the details are supplied by the shop and by the adult making the booking.

10. Changes to this policy

If we change how we handle personal information we will update this page and move the date at the top. Significant changes will also be communicated to account holders by email.

11. Contact us

Questions about this policy, or a request about your own information:
Buzzba Technologies
Accra, Ghana
Email: hello@buzzba.com